NAC is delighted to announce their approval as an ISO 9001:2008 company, the first aviation organization in South Africa to achieve this accreditation.  for more than 15 years NAC has been ISO certified and this new endorsement focuses on procedural improvement and most importantly, customer service.

Says Gavin Bennetts, Group Quality Assurance Manager for NAC," This new rating still caters for measurement, analysis and improvement through consistent internal and external audits, allowing us to manage any defect or shortfall in performance , thereby ensuring continuous improvement. The major focus of this new accreditation will be on customer service excellence"

During 2009, many large multi-national organizations and blue chip companies audited NAC prior to using their Maintenance and Charter services. Added to this, NAC has approval from a number of Civil Aviation authorities who actively audit their facilities and grant them approval to work on their aircraft registration. These include Angola, Botswana, Kenya Malawi, Mauritius, Mozambique, Nigeria, Seychelles, South Africa, Tanzania, Uganda, United States of America and Zambia. Added to this, the South African Civil Aviation Authority uses the ISO standard as part of their auditing process.

The monitoring and evaluation of Customer service is a major area of focus for NAC. Measures have been put into place at various levels of the organization to meet and exceed customer expectations. One of these areas has been the appointment of Quality Control Inspectors who will work alongside staff and customers in order to inspect and monitor quality.

Added to this, customers are now able to give service feedback directly to feedback@nac.co.za This e-mail address is being protected from spambots. You need JavaScript enabled to view it or alternatively by accessing the website at www.nac.co.za and clicking on ‘Customer Feedback'.

Customer compliments and complaints will be directed to the Quality Assurance Division: Gavin Bennetts +27 11 267 5328 or +27 83 657 8467 and Louisa Loots +27 11 267 5124.